Software support
Support without waiting on hold
No question remains unanswered with us!
We support you with questions about our software solutions, whether they arise during ongoing operations or during the implementation of new software.
Fast and professional software support:
- Transparent ticketing system
- Certified remote support
Our support team is on hand to help you with any questions you may have about our software solutions and to provide you with comprehensive advice and targeted support.
Support: Make an enquiry
Do you have questions about software?
You can create a support ticket and afterwards manage your request and view the current processing status. You can also reach our support team by phone or email.
Which software can we help you with?
Create support ticket: Please click on the respective box. You will automatically be redirected to our support portal.
Remote support
Get help live on your system
What sounds complicated on the phone or in an email, becomes quickly obvious with a look at the screen. Our experts look at your specific problem live!
Convenient and secure support via remote maintenance
With just one click of the mouse, screen content can be securely displayed, viewed and remotely controlled.
FastViewer's remote control connections work with 256-bit AES encryption - one of the best available.
Your data is always secure across all transmission stations - the encryption is end-to-end.